Vend88 Wiki - User contributions [en]

Item:Q15

2026-07-31T04:07:28Z

Vend: /* wbsetsitelink-add:1|vend88zh */ 点单

Item:Q15

2026-07-31T04:07:19Z

Vend: /* wbsetsitelink-remove:1|vend88zh */ 点单

Item:Q15

2026-07-31T04:06:40Z

Vend: /* wbeditentity-create-item:0| */

Making Order

2026-07-31T04:06:30Z

Vend: Created page with "How to make an order"

How to make an order

Report

2026-07-26T17:09:37Z

Vend:

Vend88 provides a comprehensive set of reports to help you review the business performance of your stores.

The available reports include:

* Standard Reports
** Sales Report
** Product Report
** Member Report
** Abnormal Transaction Report
* Handover Reports
** Current Handover Report
** End-of-Day (EOD) Report

== General Reports ==
''For details, see: [[General Reports]]''

General Reports provide insights into your store's sales performance, product sales, member spending, and abnormal transactions.

You can also adjust the date range to view reports from previous periods.

=== Sales Report ===
''For details, see: [[General Reports#Sales Report]]''

The Sales Report provides an overview of the store’s business performance on a daily, weekly, monthly, or custom date-range basis. It covers key operating data such as the number of orders, sales revenue, discounts, surcharges, refunds, and balance top-ups. It also provides detailed statistics by ordering method, payment method, and other dimensions, helping you comprehensively analyse the store’s business performance.

=== Product Report ===
''For details, see: [[General Reports#Product Report]]''

The Product Report allows you to view the sales performance of individual products on a daily, weekly, monthly, or custom date-range basis, helping you understand the sales quantities and overall performance of different products.

=== Member Report ===
''For details, see: [[General Reports#Member Report]]''

The Member Report allows you to view member spending and activity on a daily, weekly, monthly, or custom date-range basis. It includes data such as member visits, total spending, balance top-ups, coupon usage, and participation in member activities. Sales data can also be categorised by membership card type, helping you analyse the spending performance of different types of members.

=== Abnormal Transaction Report ===
''For details, see: [[General Reports#Abnormal Transaction Report]]''

The Abnormal Transaction Report allows you to view abnormal transactions within a specified period, including all cancelled and refunded orders. It also summarises the total amount of discounts, coupon discounts, and payments made using members’ topped-up balances, helping you comprehensively understand the related transactions and movement of funds.

== Handover Reports ==
''For details, see: [[Handover Reports]]''

Handover Reports allow you to view all sales activity during a staff member’s current shift, as well as the store’s overall business data for the day. The reports can be uploaded and printed for shift handover records, sales reconciliation, and future reference. Their format is the same as the Sales Report.

=== Current Handover Report ===
''For details, see: [[Handover Reports#Current Handover Report]]''

The Current Handover Report allows a staff member to review and submit all sales activity from their current shift. Once the report is submitted, the relevant data will be uploaded and recorded, and the staff member’s shift handover will be considered complete. VendPOS will then automatically lock and wait for the next staff member to log in and begin a new shift.

=== End-of-Day (EOD) Report ===
''For details, see: [[Handover Reports#End-of-Day (EOD) Report]]''

The End-of-Day (EOD) Report allows you to review and submit all sales activity for the store on that day. It is normally submitted when the store finishes trading for the day. Once submitted, the relevant data will be uploaded and recorded. Each store can submit only one End-of-Day Report per day.

[[Category:Reports]]

General Reports

2026-07-26T17:07:27Z

Vend:

General reports provide information on the store's current sales performance, individual product sales, member spending, and abnormal transactions.

You can adjust the date range to view reports from previous periods.

== Overview ==
[[File:report_overview.png|thumb|200px|Example of an Overview Report]]
The Overview provides a summary of the store's overall performance on a daily, weekly, monthly, or custom date-range basis.

For the selected period, the Overview includes the following information:

* '''Total Revenue''': The store's total revenue.
* '''Total Discounts''': The total amount of discounts applied to all orders.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top Channel''': The store's most popular sales channel and its total sales amount.
* '''Member Visits''': The number of members who visited the store.
* '''Top Category''': The product category with the highest sales amount and its total sales.
* '''Best-Selling Product''': The product with the highest quantity sold, including its sales quantity and sales amount.
* '''Sales by Product''': Displays sales data for all products, ranked by sales amount, including the product name, sales amount, and quantity sold.
* '''Sales by Dining Option''': Displays the number and percentage of orders for each dining option, such as dine-in, takeaway, and delivery, in a bar chart.
* '''Sales by Product Category''': Displays the sales quantity of each product category in a bar chart.
* '''Sales by Payment Method''': Displays the number and percentage of orders for each payment method, such as cash, card, and third-party payment platforms, in a pie chart.
* '''Sales by Channel''': Displays the number and percentage of orders from each sales channel in a pie chart.

== Sales Report ==
[[File:report_sales.png|thumb|200px|Example of a Sales Report]]
The Sales Report provides an overview of the store's business performance on a daily, weekly, monthly, or custom date-range basis. It covers key operating data such as the number of orders, sales revenue, discounts, surcharges, refunds, and balance top-ups. It also provides detailed statistics by dining option, payment method, and other dimensions, helping you comprehensively analyse the store's performance.

For the selected period, the Sales Report includes the following information:

=== Sales Overview ===

* '''Total Orders''': The total number of orders generated by the store.
* '''Balance Top-ups''': The total amount added to members' balances.
* '''Total Sales''': The store's total sales amount, including sales from open items.
** '''Item Sales''': The total sales amount of all items, after deducting refunds and item-level discounts.
*** '''Refunds''': The total amount refunded from orders. This amount has already been deducted from Item Sales.
*** '''Item Discounts''': The total amount of discounts applied to individual items. This amount has already been deducted from Item Sales.
** '''Order Discounts''': The total amount of discounts applied to entire orders.
** '''Rounding''': The total amount of order adjustments resulting from price rounding.
* '''Holiday Surcharges''': The total amount of holiday surcharges collected from all orders.
* '''Total Profit''': The total amount actually received by the store.

=== Dining Option Overview ===
This overview displays sales performance by dining option, such as dine-in, takeaway, and delivery.

The combined amount of all dining options is equal to Total Sales, excluding order discounts, rounding adjustments, and holiday surcharges.

=== Payment Method Overview ===
This overview displays the amounts received through different payment methods, such as cash, bank cards, and third-party payment platforms.

The combined amount of all payment methods is equal to the sum of Total Profit and Balance Top-ups.

== Product Report ==
[[File:report_product.png|thumb|200px|Example of a Product Report]]
The Product Report allows you to view the sales performance of individual products on a daily, weekly, monthly, or custom date-range basis, helping you understand each product's sales quantity, sales amount, and discounts.

For the selected period, the Product Report includes the following two sets of data:

* '''Product Sales Report''': Lists the six products with the highest sales quantities during the selected period and displays the quantity sold and total sales amount for each product.
* '''Product Discount Report''': Lists the six products with the highest discount amounts during the selected period and displays the quantity sold, total sales amount, and total discount amount for each product.

== Members Report ==
[[File:report_member.png|thumb|200px|Example of a Members Report]]
The Members Report allows you to view member spending and activity on a daily, weekly, monthly, or custom date-range basis. It includes data such as member visits, total spending, balance top-ups, coupon usage, and participation in membership activities. Sales data can also be categorised by membership card type, helping you analyse the spending performance of different types of members.

For the selected period, the Membership Report includes the following information:

* '''Member Visits''': The number of times members visited the store and made a purchase. Multiple purchases made by the same member on the same day are counted as one visit.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top-up Amount''': The total amount added to members' balances.
* '''Coupons Used''': The total number of times coupons were used by members.
* '''Member Spending by Membership Card Type''': Displays the total spending of members according to the type and level of membership card they hold. Members without a valid membership card are grouped into a separate category.
* '''Membership Activity Participation''': Records members' participation in membership activities and the number of rewards successfully redeemed through stamp cards.

== Abnormal Transaction Report ==
[[File:report_abnormal.png|thumb|200px|Example of an Abnormal Transaction Report]]
The Abnormal Transaction Report allows you to view abnormal transactions within a specified period, including all cancelled and refunded orders. It also summarises the total amount of discounts, coupon discounts, and payments made using members' topped-up balances, helping you understand the associated transactions and movement of funds.

For the selected period, the Abnormal Transaction Report includes the following information:

* '''Cancelled Orders''': The number and total amount of cancelled orders.
* '''Refunded Orders''': The number of refunded orders and the total refund amount.
* '''Orders with Discounts''': The number of orders to which discounts were applied and the total discount amount.
* '''Orders with Coupons''': The number of orders for which coupons were used and the total coupon discount amount.
* '''Orders Paid Using Member Balances''': The number of orders paid using members' topped-up balances and the total amount paid from those balances.

[[Category:Reports]]

File:Report sales.png

2026-07-26T17:03:57Z

Vend: Uploaded own work with UploadWizard

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=={{int:license-header}}==
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File:Report member.png

2026-07-26T17:03:57Z

Vend: Uploaded own work with UploadWizard

File:Report product.png

2026-07-26T17:03:57Z

Vend: Uploaded own work with UploadWizard

File:Report abnormal.png

2026-07-26T17:03:57Z

Vend: Uploaded own work with UploadWizard

General Reports

2026-07-26T16:39:23Z

Vend:

General reports provide information on the store's current sales performance, individual product sales, member spending, and abnormal transactions.

You can adjust the date range to view reports from previous periods.

== Overview ==
[[File:report_overview.png|thumb|200px|Example of an Overview Report]]
The Overview provides a summary of the store's overall performance on a daily, weekly, monthly, or custom date-range basis.

For the selected period, the Overview includes the following information:

* '''Total Revenue''': The store's total revenue.
* '''Total Discounts''': The total amount of discounts applied to all orders.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top Channel''': The store's most popular sales channel and its total sales amount.
* '''Member Visits''': The number of members who visited the store.
* '''Top Category''': The product category with the highest sales amount and its total sales.
* '''Best-Selling Product''': The product with the highest quantity sold, including its sales quantity and sales amount.
* '''Sales by Product''': Displays sales data for all products, ranked by sales amount, including the product name, sales amount, and quantity sold.
* '''Sales by Dining Option''': Displays the number and percentage of orders for each dining option, such as dine-in, takeaway, and delivery, in a bar chart.
* '''Sales by Product Category''': Displays the sales quantity of each product category in a bar chart.
* '''Sales by Payment Method''': Displays the number and percentage of orders for each payment method, such as cash, card, and third-party payment platforms, in a pie chart.
* '''Sales by Channel''': Displays the number and percentage of orders from each sales channel in a pie chart.

== Sales Report ==
The Sales Report provides an overview of the store's business performance on a daily, weekly, monthly, or custom date-range basis. It covers key operating data such as the number of orders, sales revenue, discounts, surcharges, refunds, and balance top-ups. It also provides detailed statistics by dining option, payment method, and other dimensions, helping you comprehensively analyse the store's performance.

For the selected period, the Sales Report includes the following information:

=== Sales Overview ===

* '''Total Orders''': The total number of orders generated by the store.
* '''Balance Top-ups''': The total amount added to members' balances.
* '''Total Sales''': The store's total sales amount, including sales from open items.
** '''Item Sales''': The total sales amount of all items, after deducting refunds and item-level discounts.
*** '''Refunds''': The total amount refunded from orders. This amount has already been deducted from Item Sales.
*** '''Item Discounts''': The total amount of discounts applied to individual items. This amount has already been deducted from Item Sales.
** '''Order Discounts''': The total amount of discounts applied to entire orders.
** '''Rounding''': The total amount of order adjustments resulting from price rounding.
* '''Holiday Surcharges''': The total amount of holiday surcharges collected from all orders.
* '''Total Profit''': The total amount actually received by the store.

=== Dining Option Overview ===
This overview displays sales performance by dining option, such as dine-in, takeaway, and delivery.

The combined amount of all dining options is equal to Total Sales, excluding order discounts, rounding adjustments, and holiday surcharges.

=== Payment Method Overview ===
This overview displays the amounts received through different payment methods, such as cash, bank cards, and third-party payment platforms.

The combined amount of all payment methods is equal to the sum of Total Profit and Balance Top-ups.

== Product Report ==
The Product Report allows you to view the sales performance of individual products on a daily, weekly, monthly, or custom date-range basis, helping you understand each product's sales quantity, sales amount, and discounts.

For the selected period, the Product Report includes the following two sets of data:

* '''Product Sales Report''': Lists the six products with the highest sales quantities during the selected period and displays the quantity sold and total sales amount for each product.
* '''Product Discount Report''': Lists the six products with the highest discount amounts during the selected period and displays the quantity sold, total sales amount, and total discount amount for each product.

== Membership Report ==
The Membership Report allows you to view member spending and activity on a daily, weekly, monthly, or custom date-range basis. It includes data such as member visits, total spending, balance top-ups, coupon usage, and participation in membership activities. Sales data can also be categorised by membership card type, helping you analyse the spending performance of different types of members.

For the selected period, the Membership Report includes the following information:

* '''Member Visits''': The number of times members visited the store and made a purchase. Multiple purchases made by the same member on the same day are counted as one visit.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top-up Amount''': The total amount added to members' balances.
* '''Coupons Used''': The total number of times coupons were used by members.
* '''Member Spending by Membership Card Type''': Displays the total spending of members according to the type and level of membership card they hold. Members without a valid membership card are grouped into a separate category.
* '''Membership Activity Participation''': Records members' participation in membership activities and the number of rewards successfully redeemed through stamp cards.

== Abnormal Transaction Report ==
The Abnormal Transaction Report allows you to view abnormal transactions within a specified period, including all cancelled and refunded orders. It also summarises the total amount of discounts, coupon discounts, and payments made using members' topped-up balances, helping you understand the associated transactions and movement of funds.

For the selected period, the Abnormal Transaction Report includes the following information:

* '''Cancelled Orders''': The number and total amount of cancelled orders.
* '''Refunded Orders''': The number of refunded orders and the total refund amount.
* '''Orders with Discounts''': The number of orders to which discounts were applied and the total discount amount.
* '''Orders with Coupons''': The number of orders for which coupons were used and the total coupon discount amount.
* '''Orders Paid Using Member Balances''': The number of orders paid using members' topped-up balances and the total amount paid from those balances.

[[Category:Reports]]

General Reports

2026-07-26T16:39:06Z

Vend:

General reports provide information on the store’s current sales performance, individual product sales, member spending, and abnormal transactions.

You can adjust the date range to view reports from previous periods.

== Overview ==
[[File:report_overview.png|thumb|200px|Example of an Overview Report]]
The Overview provides a summary of the store’s overall performance on a daily, weekly, monthly, or custom date-range basis.

For the selected period, the Overview includes the following information:

* '''Total Revenue''': The store’s total revenue.
* '''Total Discounts''': The total amount of discounts applied to all orders.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top Channel''': The store’s most popular sales channel and its total sales amount.
* '''Member Visits''': The number of members who visited the store.
* '''Top Category''': The product category with the highest sales amount and its total sales.
* '''Best-Selling Product''': The product with the highest quantity sold, including its sales quantity and sales amount.
* '''Sales by Product''': Displays sales data for all products, ranked by sales amount, including the product name, sales amount, and quantity sold.
* '''Sales by Dining Option''': Displays the number and percentage of orders for each dining option, such as dine-in, takeaway, and delivery, in a bar chart.
* '''Sales by Product Category''': Displays the sales quantity of each product category in a bar chart.
* '''Sales by Payment Method''': Displays the number and percentage of orders for each payment method, such as cash, card, and third-party payment platforms, in a pie chart.
* '''Sales by Channel''': Displays the number and percentage of orders from each sales channel in a pie chart.

== Sales Report ==
The Sales Report provides an overview of the store’s business performance on a daily, weekly, monthly, or custom date-range basis. It covers key operating data such as the number of orders, sales revenue, discounts, surcharges, refunds, and balance top-ups. It also provides detailed statistics by dining option, payment method, and other dimensions, helping you comprehensively analyse the store’s performance.

For the selected period, the Sales Report includes the following information:

=== Sales Overview ===

* '''Total Orders''': The total number of orders generated by the store.
* '''Balance Top-ups''': The total amount added to members’ balances.
* '''Total Sales''': The store’s total sales amount, including sales from open items.
** '''Item Sales''': The total sales amount of all items, after deducting refunds and item-level discounts.
*** '''Refunds''': The total amount refunded from orders. This amount has already been deducted from Item Sales.
*** '''Item Discounts''': The total amount of discounts applied to individual items. This amount has already been deducted from Item Sales.
** '''Order Discounts''': The total amount of discounts applied to entire orders.
** '''Rounding''': The total amount of order adjustments resulting from price rounding.
* '''Holiday Surcharges''': The total amount of holiday surcharges collected from all orders.
* '''Total Profit''': The total amount actually received by the store.

=== Dining Option Overview ===
This overview displays sales performance by dining option, such as dine-in, takeaway, and delivery.

The combined amount of all dining options is equal to Total Sales, excluding order discounts, rounding adjustments, and holiday surcharges.

=== Payment Method Overview ===
This overview displays the amounts received through different payment methods, such as cash, bank cards, and third-party payment platforms.

The combined amount of all payment methods is equal to the sum of Total Profit and Balance Top-ups.

== Product Report ==
The Product Report allows you to view the sales performance of individual products on a daily, weekly, monthly, or custom date-range basis, helping you understand each product’s sales quantity, sales amount, and discounts.

For the selected period, the Product Report includes the following two sets of data:

* '''Product Sales Report''': Lists the six products with the highest sales quantities during the selected period and displays the quantity sold and total sales amount for each product.
* '''Product Discount Report''': Lists the six products with the highest discount amounts during the selected period and displays the quantity sold, total sales amount, and total discount amount for each product.

== Membership Report ==
The Membership Report allows you to view member spending and activity on a daily, weekly, monthly, or custom date-range basis. It includes data such as member visits, total spending, balance top-ups, coupon usage, and participation in membership activities. Sales data can also be categorised by membership card type, helping you analyse the spending performance of different types of members.

For the selected period, the Membership Report includes the following information:

* '''Member Visits''': The number of times members visited the store and made a purchase. Multiple purchases made by the same member on the same day are counted as one visit.
* '''Member Spending''': The total amount spent by members at the store.
* '''Top-up Amount''': The total amount added to members’ balances.
* '''Coupons Used''': The total number of times coupons were used by members.
* '''Member Spending by Membership Card Type''': Displays the total spending of members according to the type and level of membership card they hold. Members without a valid membership card are grouped into a separate category.
* '''Membership Activity Participation''': Records members’ participation in membership activities and the number of rewards successfully redeemed through stamp cards.

== Abnormal Transaction Report ==
The Abnormal Transaction Report allows you to view abnormal transactions within a specified period, including all cancelled and refunded orders. It also summarises the total amount of discounts, coupon discounts, and payments made using members’ topped-up balances, helping you understand the associated transactions and movement of funds.

For the selected period, the Abnormal Transaction Report includes the following information:

* '''Cancelled Orders''': The number and total amount of cancelled orders.
* '''Refunded Orders''': The number of refunded orders and the total refund amount.
* '''Orders with Discounts''': The number of orders to which discounts were applied and the total discount amount.
* '''Orders with Coupons''': The number of orders for which coupons were used and the total coupon discount amount.
* '''Orders Paid Using Member Balances''': The number of orders paid using members’ topped-up balances and the total amount paid from those balances.

[[Category:Reports]]

Item:Q14

2026-07-26T16:38:24Z

Vend: /* wbeditentity-create-item:0| */

General Reports

2026-07-26T16:38:07Z

Vend: Created page with "General reports provide information on the store’s current sales performance, individual product sales, member spending, and abnormal transactions. You can adjust the date range to view reports from previous periods. == Overview == Example of an Overview Report The Overview provides a summary of the store’s overall performance on a daily, weekly, monthly, or custom date-range basis. For the selected period, the Overview inc..."

Punch Card

2026-07-22T07:38:32Z

Vend:

Vend88 supports various punch card programs that allow members or customers to redeem products, services, or other benefits based on the number of remaining visits or uses.

== Main Information ==

Punch Cards consist of the following two main components:

* Punch Card Plans
* Punch Cards

=== Punch Card Plans ===

Punch Card plans are used to centrally configure and manage punch cards. Every punch card must belong to a punch card plan.

A punch card plan contains the following settings:

* '''Plan Name''': The name of the punch card plan.
* '''Description''': A detailed description of the punch card plan.
* '''Punch Card Type''': Sets the type of the punch card plan. You can select either a '''Percentage Discount Punch Card''', a '''Fixed-Amount Discount Punch Card''' or a '''Non-Discount Punch Card'''.
* '''Status''': Sets the current status of the punch card plan. Available statuses include '''Draft''', '''Active''', '''Paused''', and '''Ended'''. Punch Cards can only be issued under a punch card plan with an '''Active''' status.
* '''Validity Rule''': Sets the default validity period for newly issued punch cards under the plan. You can select one of the following three validity rules:
** '''Fixed Date''': All newly issued punch cards under the plan expire on a specified date and time.
*** For example: Set the expiry date and time to 31/12/2025 23:59.
** '''Fixed Period''': Each newly issued punch card expires after a specified period calculated from its issue date.
*** For example: Set each punch card to expire one year after its issue date.
** '''Set Individually When Issued''': The validity period of each punch card is set individually when the punch card is issued.
* '''Usage Count''': The usage count for each punch card under this plan.
* '''Discount Value''':
** If the punch card type is a '''Percentage Discount Punch Card''': Sets the percentage discount that the punch card applies to an order.
*** For example: A value of 90% means that the customer pays 90% of the original price.
** If the punch card type is a '''Fixed-Amount Discount Punch Card''': Sets the amount that the punch card deducts from an order.
*** For example: A value of $5 means that $5 will be deducted from an eligible order.
** If the punch card type is a '''Non-Discount Punch Card''': Do not set this option.
* '''Advanced Options''':
** '''Minimum Spend''': Sets the minimum order amount required to use the punch card. The punch card can only be used when the order meets this requirement.
** '''Maximum Discount''': Sets the maximum discount amount that can be provided by a single punch card.
*** For example: If the maximum discount is set to $50, applying a 50% discount punch card to a $200 order will deduct no more than $50, rather than $100.
** '''Issue Limit''': Sets the maximum number of punch cards that can be issued under the punch card plan. Once this limit has been reached, no additional punch cards can be issued under the plan.
** '''Limit per Member''': Sets the maximum number of punch cards under the plan that each member may receive or hold.
** '''Applicable Products''': Sets the products to which the punch card can be applied. When the punch card is used, only the selected products are included when determining whether the punch card conditions have been met, and only those products are eligible for the discount.
** '''Excluded Products''': Sets the products to which the punch card cannot be applied. When the punch card is used, the selected products are not included when determining whether the punch card conditions have been met and are not eligible for the discount.

=== Punch Cards ===

A punch card is an individual discount voucher issued under a punch card plan.

Each punch card contains the following information:

* '''Punch Card Plan''': The punch card plan to which the punch card belongs.
* '''Holder''': The member who holds the punch card. If no holder is specified, the punch card may be used by any customer. This is commonly used for printed paper punch cards.
* '''Expiry Date''': The date and time at which the punch card expires. The expiry date is determined when the punch card is issued.
* '''Remaining Uses''': The number of uses remaining on this punch card. If it reaches 0, the punch card can no longer be used.
* '''Status''': The current status of the punch card. Available statuses include:
** '''Valid''': The punch card is currently valid and can be used normally.
** '''Used''': The punch card has already been redeemed and cannot be used again.
** '''Expired''': The punch card has passed its expiry date and can no longer be used.

== How to Use ==

=== Using an Electronic Punch Card Held by a Member ('''Percentage / Fixed-Amount Discount Punch Card''') ===

# On the checkout screen, first select the member who holds the punch card.
# Click the “'''Coupons'''” button at the bottom of the page.
#; [[File:Coupon 1.png|500px]]
# On the coupons / punch cards selection screen, select an available punch card.
#; [[File:Punch 1.png|500px]]
# Complete the checkout process.
#; [[File:Punch 2.png|500px]]

After completing the steps above, the discount will be applied to the order and the punch card will be redeemed automatically.

=== Using a Punch Card Code, QR Code, or Paper Punch Card That Is Not Linked to a Member ('''Percentage / Fixed-Amount Discount Punch Card''') ===

# On the checkout screen, click the “'''Coupons'''” button at the bottom of the page.
#; [[File:Coupon 4.png|500px]]
# On the coupons / punch card sselection screen, click the “'''Add Global Coupon'''” button in the upper-right corner.
#; [[File:Coupon 5.png|500px]]
# Scan the QR code on the punch card or manually enter the punch card code.
# If the punch card meets the usage requirements, select the punch card.
#; [[File:Punch 3.png|500px]]
# Complete the checkout process.
#; [[File:Punch 4.png|500px]]

After completing the steps above, the discount will be applied to the order and the punch card will be redeemed automatically.

=== Using an Electronic Punch Card Held by a Member (Non-Discount Punch Cards Only) ===

# Click the '''Members''' button in the left sidebar.
# On the Members page, select the member whose punch card you want to redeem.
# Locate the “'''Coupons'''” section.
# In the expanded list of coupons and punch cards, select the punch card you want to redeem.
# Click the "'''Use Punch Card'''" button.
#; [[File:Punch 5.png|500px]]

Once these steps are completed, one use will be deducted from the selected punch card.

'''Note: Punch cards with associated discounts (either Percentage or Fixed-Amount discounts) cannot be redeemed using this method. Currently, Non-Discount Punch Card must be linked to a member before they can be used.'''

== Frequently Asked Questions ==

=== Why Can't a Punch Card Be Used? ===

'''Reason 1: The punch card has expired, has already been redeemed, or has been voided'''

The punch card may have passed its specified expiry date, may have already been redeemed in a previous order, or may have been voided. It therefore cannot be used again.

* '''Solution:''' Ask the customer to use another punch card that is currently valid and has not yet been redeemed.

'''Reason 2: The order does not meet the punch card plan's usage requirements'''

The current order does not meet the usage requirements configured in the punch card plan. For example, the total value of eligible products may not meet the minimum spending requirement.

* '''Solution:''' Ask the customer to add more eligible products to the order so that it meets the punch card's usage requirements.

'''Reason 3: The member has reached the usage limit for punch cards under this punch card plan'''

The number of punch cards under this punch card plan that the member currently holds or has already used has reached the permitted limit, but the member is attempting to use another unassigned punch card under the same punch card plan.

* '''Solution:''' Ask the customer to use a valid punch card issued under a different punch card plan.

[[Category:Membership]]
[[Category:Punch Card]]

File:Punch 5.png

2026-07-22T07:12:30Z

File:Coupon 2.png

2026-07-21T16:43:50Z

Vend: Uploaded own work with UploadWizard

File:Coupon 3.png

2026-07-21T16:43:50Z

Vend: Uploaded own work with UploadWizard

2026-07-21T07:37:52Z

Vend:

Vend88 provides a comprehensive Membership Card system, allowing you to create different membership card plans and benefits to deliver tiered membership management and services.

== Overview ==

Membership Cards consist of the following core components:

=== Membership Card Plans ===

A Membership Card Plan is used to configure and manage membership cards. Every membership card must belong to a Membership Card Plan.

A Membership Card Plan includes the following settings:

* '''Plan Name''': The name of the membership card plan.
* '''Description''': A detailed description of the membership card plan.
* '''Card Design''': The visual design of the membership card. This design is also used for the digital membership card in Apple Wallet and Google Wallet.
* '''Enabled''': Determines whether the membership card plan is available for use.
* '''Points Multiplier''': The points multiplier applied when members holding this plan earn points. The default value is '''1×'''. Points earned are calculated by multiplying the base points by this multiplier.
* '''Tiers''': A membership card plan can contain multiple tiers, with each tier offering different membership benefits or discounts.
* '''Upgrade Rules''': Defines how members are promoted to higher tiers. The following upgrade methods are available:
** '''Upgrade by Accumulated Points''': Members are upgraded once their accumulated points reach the specified threshold.
** '''Upgrade by Single Top-up Amount''': Members are upgraded when a single top-up reaches the specified amount.
** '''Upgrade by Accumulated Top-up Amount''': Members are upgraded once their accumulated top-up amount reaches the specified threshold.
* '''Default Validity Period''': Defines the default validity period for newly issued membership cards under this plan. The validity period starts from the issue date and can be configured as either a fixed expiration date or a fixed duration. By default, membership cards are valid for one year from the date of issue.

=== Membership Cards ===

A Membership Card is the individual card issued to a member under a Membership Card Plan. It records the member's tier, validity period, status, and other related information.

A Membership Card includes the following settings:

* '''Plan''': The Membership Card Plan to which the card belongs.
* '''Cardholder''': The member who owns the membership card.
* '''Expiry Date''': The expiration date of the membership card.
* '''Status''': The current status of the membership card. Available statuses include:
** '''Active''': The membership card is valid and can be used normally.
** '''Expired''': The membership card has passed its expiry date and can no longer be used.
** '''Inactive''': The membership card has been disabled or voided and cannot be used.
* '''Tier''': The member's current tier within the Membership Card Plan. Different tiers may provide different membership benefits and discounts.

== Issuing Membership Cards ==

To issue a membership card, follow the steps below in VendPOS.

=== Issue a Card to a New Member ===

# Click the '''Members''' button in the left sidebar.
# Select the member who will receive the membership card.
# On the member details page, locate the '''MEMBERSHIP CARD PLAN''' section. If the member does not have a membership card, the message '''This member does not currently have an active plan.''' will be displayed. Click '''ASSIGN NEW PLAN'''.
#: [[File:MemCard 1.png|500px]]
# Select a Membership Card Plan. If multiple plans are available, swipe up or down on the card preview on the left to browse different plans.
# Click '''Confirm''' in the lower-right corner.
#: [[File:MemCard 2.png|500px]]

The membership card will then be successfully issued to the member.

=== Add a Membership Card to a Member's Phone ===

# Click the “'''Members'''” button in the left sidebar.
# On the Members page, select the member you want to add a digital membership card for.
# On the member details page, scroll to the bottom. Depending on the member's device, click either the “'''Apple Wallet'''” or “'''Google Wallet'''” button.
#: [[File:MemCard 5.png|500px]]
# A QR code for adding the membership card will be displayed. The member can scan the QR code with their phone to add the membership card to the corresponding wallet application.
#: To make scanning more convenient, click “'''Show on Customer Screen'''” to display the QR code on the customer-facing screen.
# Alternatively, you can send the membership card link to the member via SMS or email by clicking "Send via SMS" or "Send via Email". The member can then add the membership card by opening the link in the SMS or email.
#: [[File:MemCard 6.png|500px]]

After completing the above steps, the membership card will be successfully added to the member's Apple Wallet or Google Wallet.

=== Switch a Member to a Different Card Plan ===

# Click the '''Members''' button in the left sidebar.
# Select the member whose membership card plan you want to change.
# On the member details page, locate the '''Membership Card Plan''' section and click '''Change Plan'''.
#: [[File:MemCard 3.png|500px]]
# Swipe up or down on the card preview on the left to select a different Membership Card Plan.
# Click '''Confirm''' in the lower-right corner.
#: [[File:MemCard 4.png|500px]]

After the change is confirmed, a new membership card under the selected plan will be issued. The previous membership card will be retained, and its status will be changed to '''Inactive'''.

== Using Membership Cards ==

When checking out, members can present their membership card to receive the applicable membership benefits (such as discounts) and earn points according to the rules of their membership card.

Member information can be added to an order in the following ways:

# '''Scan the Digital Membership Card'''
#: The member presents their digital membership card stored in Apple Wallet or Google Wallet. After the staff scans the QR code on the card, the member will automatically be linked to the current order.
# '''Search for the Member Manually'''
#: The member provides their name, phone number, or Member ID, and the staff manually searches for and selects the member in VendPOS.

== Frequently Asked Questions ==

=== Why can't a customer's membership card be used? ===

'''Reason 1: The membership card has expired.'''

Once a membership card reaches its expiry date, it becomes invalid and can no longer be used.

* '''Solution:''' Extend the validity period of the membership card or issue another membership card that is still active.

'''Reason 2: The member has changed to a different membership card plan, but the digital membership card has not been updated.'''

After a member switches to a new Membership Card Plan, the card stored in Apple Wallet or Google Wallet may still belong to the previous plan and therefore cannot be used.

* '''Solution:''' Ask the member to remove the old digital membership card from Apple Wallet or Google Wallet. Then display the membership card QR code in VendPOS and have the member scan it again to add the latest membership card to their wallet.

[[Category:Membership]]
[[Category:Membership Card]]

File:MemCard 6.png

2026-07-21T07:37:42Z

Vend:

2026-07-21T07:15:09Z

Vend:

Membership Card

2026-07-21T07:12:24Z

Vend:

Vend88 provides a comprehensive Membership Card system, allowing you to create different membership card plans and benefits to deliver tiered membership management and services.

== Overview ==

Membership Cards consist of the following core components:

=== Membership Card Plans ===

A Membership Card Plan is used to configure and manage membership cards. Every membership card must belong to a Membership Card Plan.

A Membership Card Plan includes the following settings:

* '''Plan Name''': The name of the membership card plan.
* '''Description''': A detailed description of the membership card plan.
* '''Card Design''': The visual design of the membership card. This design is also used for the digital membership card in Apple Wallet and Google Wallet.
* '''Enabled''': Determines whether the membership card plan is available for use.
* '''Points Multiplier''': The points multiplier applied when members holding this plan earn points. The default value is '''1×'''. Points earned are calculated by multiplying the base points by this multiplier.
* '''Tiers''': A membership card plan can contain multiple tiers, with each tier offering different membership benefits or discounts.
* '''Upgrade Rules''': Defines how members are promoted to higher tiers. The following upgrade methods are available:
** '''Upgrade by Accumulated Points''': Members are upgraded once their accumulated points reach the specified threshold.
** '''Upgrade by Single Top-up Amount''': Members are upgraded when a single top-up reaches the specified amount.
** '''Upgrade by Accumulated Top-up Amount''': Members are upgraded once their accumulated top-up amount reaches the specified threshold.
* '''Default Validity Period''': Defines the default validity period for newly issued membership cards under this plan. The validity period starts from the issue date and can be configured as either a fixed expiration date or a fixed duration. By default, membership cards are valid for one year from the date of issue.

=== Membership Cards ===

A Membership Card is the individual card issued to a member under a Membership Card Plan. It records the member's tier, validity period, status, and other related information.

A Membership Card includes the following settings:

* '''Plan''': The Membership Card Plan to which the card belongs.
* '''Cardholder''': The member who owns the membership card.
* '''Expiry Date''': The expiration date of the membership card.
* '''Status''': The current status of the membership card. Available statuses include:
** '''Active''': The membership card is valid and can be used normally.
** '''Expired''': The membership card has passed its expiry date and can no longer be used.
** '''Inactive''': The membership card has been disabled or voided and cannot be used.
* '''Tier''': The member's current tier within the Membership Card Plan. Different tiers may provide different membership benefits and discounts.

== Issuing Membership Cards ==

To issue a membership card, follow the steps below in VendPOS.

=== Issue a Card to a New Member ===

# Click the '''Members''' button in the left sidebar.
# Select the member who will receive the membership card.
# On the member details page, locate the '''MEMBERSHIP CARD PLAN''' section. If the member does not have a membership card, the message '''This member does not currently have an active plan.''' will be displayed. Click '''ASSIGN NEW PLAN'''.
#: [[File:MemCard 1.png|500px]]
# Select a Membership Card Plan. If multiple plans are available, swipe up or down on the card preview on the left to browse different plans.
# Click '''Confirm''' in the lower-right corner.
#: [[File:MemCard 2.png|500px]]

The membership card will then be successfully issued to the member.

=== Switch a Member to a Different Card Plan ===

# Click the '''Members''' button in the left sidebar.
# Select the member whose membership card plan you want to change.
# On the member details page, locate the '''Membership Card Plan''' section and click '''Change Plan'''.
#: [[File:MemCard 3.png|500px]]
# Swipe up or down on the card preview on the left to select a different Membership Card Plan.
# Click '''Confirm''' in the lower-right corner.

After the change is confirmed, a new membership card under the selected plan will be issued. The previous membership card will be retained, and its status will be changed to '''Inactive'''.

== Using Membership Cards ==

When checking out, members can present their membership card to receive the applicable membership benefits (such as discounts) and earn points according to the rules of their membership card.

Member information can be added to an order in the following ways:

# '''Scan the Digital Membership Card'''
#: The member presents their digital membership card stored in Apple Wallet or Google Wallet. After the staff scans the QR code on the card, the member will automatically be linked to the current order.
# '''Search for the Member Manually'''
#: The member provides their name, phone number, or Member ID, and the staff manually searches for and selects the member in VendPOS.

== Frequently Asked Questions ==

=== Why can't a customer's membership card be used? ===

'''Reason 1: The membership card has expired.'''

Once a membership card reaches its expiry date, it becomes invalid and can no longer be used.

* '''Solution:''' Extend the validity period of the membership card or issue another membership card that is still active.

'''Reason 2: The member has changed to a different membership card plan, but the digital membership card has not been updated.'''

After a member switches to a new Membership Card Plan, the card stored in Apple Wallet or Google Wallet may still belong to the previous plan and therefore cannot be used.

* '''Solution:''' Ask the member to remove the old digital membership card from Apple Wallet or Google Wallet. Then display the membership card QR code in VendPOS and have the member scan it again to add the latest membership card to their wallet.

[[Category:Membership]]
[[Category:Membership Card]]

File:MemCard 3.png

2026-07-21T07:11:56Z

Vend:

Membership Card

2026-07-21T07:09:37Z

Vend: /* Issuing Membership Cards */

Vend88 provides a comprehensive Membership Card system, allowing you to create different membership card plans and benefits to deliver tiered membership management and services.

== Overview ==

Membership Cards consist of the following core components:

=== Membership Card Plans ===

A Membership Card Plan is used to configure and manage membership cards. Every membership card must belong to a Membership Card Plan.

A Membership Card Plan includes the following settings:

* '''Plan Name''': The name of the membership card plan.
* '''Description''': A detailed description of the membership card plan.
* '''Card Design''': The visual design of the membership card. This design is also used for the digital membership card in Apple Wallet and Google Wallet.
* '''Enabled''': Determines whether the membership card plan is available for use.
* '''Points Multiplier''': The points multiplier applied when members holding this plan earn points. The default value is '''1×'''. Points earned are calculated by multiplying the base points by this multiplier.
* '''Tiers''': A membership card plan can contain multiple tiers, with each tier offering different membership benefits or discounts.
* '''Upgrade Rules''': Defines how members are promoted to higher tiers. The following upgrade methods are available:
** '''Upgrade by Accumulated Points''': Members are upgraded once their accumulated points reach the specified threshold.
** '''Upgrade by Single Top-up Amount''': Members are upgraded when a single top-up reaches the specified amount.
** '''Upgrade by Accumulated Top-up Amount''': Members are upgraded once their accumulated top-up amount reaches the specified threshold.
* '''Default Validity Period''': Defines the default validity period for newly issued membership cards under this plan. The validity period starts from the issue date and can be configured as either a fixed expiration date or a fixed duration. By default, membership cards are valid for one year from the date of issue.

=== Membership Cards ===

A Membership Card is the individual card issued to a member under a Membership Card Plan. It records the member's tier, validity period, status, and other related information.

A Membership Card includes the following settings:

* '''Plan''': The Membership Card Plan to which the card belongs.
* '''Cardholder''': The member who owns the membership card.
* '''Expiry Date''': The expiration date of the membership card.
* '''Status''': The current status of the membership card. Available statuses include:
** '''Active''': The membership card is valid and can be used normally.
** '''Expired''': The membership card has passed its expiry date and can no longer be used.
** '''Inactive''': The membership card has been disabled or voided and cannot be used.
* '''Tier''': The member's current tier within the Membership Card Plan. Different tiers may provide different membership benefits and discounts.

== Issuing Membership Cards ==

To issue a membership card, follow the steps below in VendPOS.

=== Issue a Card to a New Member ===

# Click the '''Members''' button in the left sidebar.
# Select the member who will receive the membership card.
# On the member details page, locate the '''MEMBERSHIP CARD PLAN''' section. If the member does not have a membership card, the message '''This member does not currently have an active plan.''' will be displayed. Click '''ASSIGN NEW PLAN'''.
#: [[File:MemCard 1.png|500px]]
# Select a Membership Card Plan. If multiple plans are available, swipe up or down on the card preview on the left to browse different plans.
# Click '''Confirm''' in the lower-right corner.
#: [[File:MemCard 2.png|500px]]

The membership card will then be successfully issued to the member.

=== Switch a Member to a Different Card Plan ===

# Click the '''Members''' button in the left sidebar.
# Select the member whose membership card plan you want to change.
# On the member details page, locate the '''Membership Card Plan''' section and click '''Change Plan'''.
# Swipe up or down on the card preview on the left to select a different Membership Card Plan.
# Click '''Confirm''' in the lower-right corner.

After the change is confirmed, a new membership card under the selected plan will be issued. The previous membership card will be retained, and its status will be changed to '''Inactive'''.

== Using Membership Cards ==

When checking out, members can present their membership card to receive the applicable membership benefits (such as discounts) and earn points according to the rules of their membership card.

Member information can be added to an order in the following ways:

# '''Scan the Digital Membership Card'''
#: The member presents their digital membership card stored in Apple Wallet or Google Wallet. After the staff scans the QR code on the card, the member will automatically be linked to the current order.
# '''Search for the Member Manually'''
#: The member provides their name, phone number, or Member ID, and the staff manually searches for and selects the member in VendPOS.

== Frequently Asked Questions ==

=== Why can't a customer's membership card be used? ===

'''Reason 1: The membership card has expired.'''

Once a membership card reaches its expiry date, it becomes invalid and can no longer be used.

* '''Solution:''' Extend the validity period of the membership card or issue another membership card that is still active.

'''Reason 2: The member has changed to a different membership card plan, but the digital membership card has not been updated.'''

After a member switches to a new Membership Card Plan, the card stored in Apple Wallet or Google Wallet may still belong to the previous plan and therefore cannot be used.

* '''Solution:''' Ask the member to remove the old digital membership card from Apple Wallet or Google Wallet. Then display the membership card QR code in VendPOS and have the member scan it again to add the latest membership card to their wallet.

[[Category:Membership]]
[[Category:Membership Card]]

File:MemCard 2.png

2026-07-21T07:08:27Z

Vend:

File:MemCard 1.png

2026-07-21T07:08:14Z

Vend: