Coupon: Difference between revisions

(2 intermediate revisions by the same user not shown)

Line 1:

~~A coupon~~ can be ~~used~~ to ~~receive a discount~~.

Vend88 supports multiple types of coupons that can be issued to members or customers, allowing them to enjoy discounts and promotional offers when making purchases.

== ~~Usage~~ ==

== Main Information ==

~~Enter~~ the coupon code ~~during~~ checkout.

Coupons consist of the following two main components:

* Coupon Plans

* Coupons

=== Coupon Plans ===

Coupon plans are used to centrally configure and manage coupons. Every coupon must belong to a coupon plan.

A coupon plan contains the following settings:

* '''Plan Name''': The name of the coupon plan.

* '''Description''': A detailed description of the coupon plan.

* '''Coupon Type''': Sets the type of the coupon plan. You can select either a '''Percentage Discount Coupon''' or a '''Fixed-Amount Discount Coupon'''.

* '''Status''': Sets the current status of the coupon plan. Available statuses include '''Draft''', '''Active''', '''Paused''', and '''Ended'''. Coupons can only be issued under a coupon plan with an '''Active''' status.

* '''Validity Rule''': Sets the default validity period for newly issued coupons under the plan. You can select one of the following three validity rules:

** '''Fixed Date''': All newly issued coupons under the plan expire on a specified date and time.

*** For example: Set the expiry date and time to 31/12/2025 23:59.

** '''Fixed Period''': Each newly issued coupon expires after a specified period calculated from its issue date.

*** For example: Set each coupon to expire one year after its issue date.

** '''Set Individually When Issued''': The validity period of each coupon is set individually when the coupon is issued.

* '''Discount Value''':

** If the coupon type is a '''Percentage Discount Coupon''': Sets the percentage discount that the coupon applies to an order.

*** For example: A value of 90% means that the customer pays 90% of the original price.

** If the coupon type is a '''Fixed-Amount Discount Coupon''': Sets the amount that the coupon deducts from an order.

*** For example: A value of $5 means that $5 will be deducted from an eligible order.

* '''Advanced Options''':

** '''Minimum Spend''': Sets the minimum order amount required to use the coupon. The coupon can only be used when the order meets this requirement.

** '''Maximum Discount''': Sets the maximum discount amount that can be provided by a single coupon.

*** For example: If the maximum discount is set to $50, applying a 50% discount coupon to a $200 order will deduct no more than $50, rather than $100.

** '''Issue Limit''': Sets the maximum number of coupons that can be issued under the coupon plan. Once this limit has been reached, no additional coupons can be issued under the plan.

** '''Limit per Member''': Sets the maximum number of coupons under the plan that each member may receive or hold.

** '''Applicable Products''': Sets the products to which the coupon can be applied. When the coupon is used, only the selected products are included when determining whether the coupon conditions have been met, and only those products are eligible for the discount.

** '''Excluded Products''': Sets the products to which the coupon cannot be applied. When the coupon is used, the selected products are not included when determining whether the coupon conditions have been met and are not eligible for the discount.

=== Coupons ===

A coupon is an individual discount voucher issued under a coupon plan.

Each coupon contains the following information:

* '''Coupon Plan''': The coupon plan to which the coupon belongs.

* '''Holder''': The member who holds the coupon. If no holder is specified, the coupon may be used by any customer. This is commonly used for printed paper coupons.

* '''Expiry Date''': The date and time at which the coupon expires. The expiry date is determined when the coupon is issued.

* '''Status''': The current status of the coupon. Available statuses include:

** '''Valid''': The coupon is currently valid and can be used normally.

** '''Used''': The coupon has already been redeemed and cannot be used again.

** '''Expired''': The coupon has passed its expiry date and can no longer be used.

== How to Use ==

=== Using an Electronic Coupon Held by a Member ===

# On the checkout screen, first select the member who holds the coupon.

# Click the “'''Coupons'''” button at the bottom of the page.

#; [[File:Coupon 1.png|500px]]

# On the coupon selection screen, select an available coupon.

#; [[File:Coupon 2.png|500px]]

# Complete the checkout process.

#; [[File:Coupon 3.png|500px]]

After completing the steps above, the discount will be applied to the order and the coupon will be redeemed automatically.

=== Using a Coupon Code, QR Code, or Paper Coupon That Is Not Linked to a Member ===

# On the checkout screen, click the “'''Coupons'''” button at the bottom of the page.

#; [[File:Coupon 4.png|500px]]

# On the coupon selection screen, click the “'''Add Global Coupon'''” button in the upper-right corner.

#; [[File:Coupon 5.png|500px]]

# Scan the QR code on the coupon or manually enter the coupon code.

# If the coupon meets the usage requirements, select the coupon.

#; [[File:Coupon 6.png|500px]]

# Complete the checkout process.

#; [[File:Coupon 7.png|500px]]

After completing the steps above, the discount will be applied to the order and the coupon will be redeemed automatically.

== Frequently Asked Questions ==

=== Why Can't a Coupon Be Used? ===

'''Reason 1: The coupon has expired, has already been redeemed, or has been voided'''

The coupon may have passed its specified expiry date, may have already been redeemed in a previous order, or may have been voided. It therefore cannot be used again.

* '''Solution:''' Ask the customer to use another coupon that is currently valid and has not yet been redeemed.

'''Reason 2: The order does not meet the coupon plan's usage requirements'''

The current order does not meet the usage requirements configured in the coupon plan. For example, the total value of eligible products may not meet the minimum spending requirement.

* '''Solution:''' Ask the customer to add more eligible products to the order so that it meets the coupon's usage requirements.

'''Reason 3: The member has reached the usage limit for coupons under this coupon plan'''

The number of coupons under this coupon plan that the member currently holds or has already used has reached the permitted limit, but the member is attempting to use another unassigned coupon under the same coupon plan.

* '''Solution:''' Ask the customer to use a valid coupon issued under a different coupon plan.

[[Category:Membership]]

[[Category:Coupon]]

@@ Line 1: / Line 1: @@
-A coupon can be used to receive a discount.
+Vend88 supports multiple types of coupons that can be issued to members or customers, allowing them to enjoy discounts and promotional offers when making purchases.
-== Usage ==
+== Main Information ==
-Enter the coupon code during checkout.
+Coupons consist of the following two main components:
+* Coupon Plans
+* Coupons
+=== Coupon Plans ===
+Coupon plans are used to centrally configure and manage coupons. Every coupon must belong to a coupon plan.
+A coupon plan contains the following settings:
+* '''Plan Name''': The name of the coupon plan.
+* '''Description''': A detailed description of the coupon plan.
+* '''Coupon Type''': Sets the type of the coupon plan. You can select either a '''Percentage Discount Coupon''' or a '''Fixed-Amount Discount Coupon'''.
+* '''Status''': Sets the current status of the coupon plan. Available statuses include '''Draft''', '''Active''', '''Paused''', and '''Ended'''. Coupons can only be issued under a coupon plan with an '''Active''' status.
+* '''Validity Rule''': Sets the default validity period for newly issued coupons under the plan. You can select one of the following three validity rules:
+** '''Fixed Date''': All newly issued coupons under the plan expire on a specified date and time.
+*** For example: Set the expiry date and time to 31/12/2025 23:59.
+** '''Fixed Period''': Each newly issued coupon expires after a specified period calculated from its issue date.
+*** For example: Set each coupon to expire one year after its issue date.
+** '''Set Individually When Issued''': The validity period of each coupon is set individually when the coupon is issued.
+* '''Discount Value''':
+** If the coupon type is a '''Percentage Discount Coupon''': Sets the percentage discount that the coupon applies to an order.
+*** For example: A value of 90% means that the customer pays 90% of the original price.
+** If the coupon type is a '''Fixed-Amount Discount Coupon''': Sets the amount that the coupon deducts from an order.
+*** For example: A value of $5 means that $5 will be deducted from an eligible order.
+* '''Advanced Options''':
+** '''Minimum Spend''': Sets the minimum order amount required to use the coupon. The coupon can only be used when the order meets this requirement.
+** '''Maximum Discount''': Sets the maximum discount amount that can be provided by a single coupon.
+*** For example: If the maximum discount is set to $50, applying a 50% discount coupon to a $200 order will deduct no more than $50, rather than $100.
+** '''Issue Limit''': Sets the maximum number of coupons that can be issued under the coupon plan. Once this limit has been reached, no additional coupons can be issued under the plan.
+** '''Limit per Member''': Sets the maximum number of coupons under the plan that each member may receive or hold.
+** '''Applicable Products''': Sets the products to which the coupon can be applied. When the coupon is used, only the selected products are included when determining whether the coupon conditions have been met, and only those products are eligible for the discount.
+** '''Excluded Products''': Sets the products to which the coupon cannot be applied. When the coupon is used, the selected products are not included when determining whether the coupon conditions have been met and are not eligible for the discount.
+=== Coupons ===
+A coupon is an individual discount voucher issued under a coupon plan.
+Each coupon contains the following information:
+* '''Coupon Plan''': The coupon plan to which the coupon belongs.
+* '''Holder''': The member who holds the coupon. If no holder is specified, the coupon may be used by any customer. This is commonly used for printed paper coupons.
+* '''Expiry Date''': The date and time at which the coupon expires. The expiry date is determined when the coupon is issued.
+* '''Status''': The current status of the coupon. Available statuses include:
+** '''Valid''': The coupon is currently valid and can be used normally.
+** '''Used''': The coupon has already been redeemed and cannot be used again.
+** '''Expired''': The coupon has passed its expiry date and can no longer be used.
+== How to Use ==
+=== Using an Electronic Coupon Held by a Member ===
+# On the checkout screen, first select the member who holds the coupon.
+# Click the “'''Coupons'''” button at the bottom of the page.
+#; [[File:Coupon 1.png|500px]]
+# On the coupon selection screen, select an available coupon.
+#; [[File:Coupon 2.png|500px]]
+# Complete the checkout process.
+#; [[File:Coupon 3.png|500px]]
+After completing the steps above, the discount will be applied to the order and the coupon will be redeemed automatically.
+=== Using a Coupon Code, QR Code, or Paper Coupon That Is Not Linked to a Member ===
+# On the checkout screen, click the “'''Coupons'''” button at the bottom of the page.
+#; [[File:Coupon 4.png|500px]]
+# On the coupon selection screen, click the “'''Add Global Coupon'''” button in the upper-right corner.
+#; [[File:Coupon 5.png|500px]]
+# Scan the QR code on the coupon or manually enter the coupon code.
+# If the coupon meets the usage requirements, select the coupon.
+#; [[File:Coupon 6.png|500px]]
+# Complete the checkout process.
+#; [[File:Coupon 7.png|500px]]
+After completing the steps above, the discount will be applied to the order and the coupon will be redeemed automatically.
+== Frequently Asked Questions ==
+=== Why Can't a Coupon Be Used? ===
+'''Reason 1: The coupon has expired, has already been redeemed, or has been voided'''
+The coupon may have passed its specified expiry date, may have already been redeemed in a previous order, or may have been voided. It therefore cannot be used again.
+* '''Solution:''' Ask the customer to use another coupon that is currently valid and has not yet been redeemed.
+'''Reason 2: The order does not meet the coupon plan's usage requirements'''
+The current order does not meet the usage requirements configured in the coupon plan. For example, the total value of eligible products may not meet the minimum spending requirement.
+* '''Solution:''' Ask the customer to add more eligible products to the order so that it meets the coupon's usage requirements.
+'''Reason 3: The member has reached the usage limit for coupons under this coupon plan'''
+The number of coupons under this coupon plan that the member currently holds or has already used has reached the permitted limit, but the member is attempting to use another unassigned coupon under the same coupon plan.
+* '''Solution:''' Ask the customer to use a valid coupon issued under a different coupon plan.
+[[Category:Membership]]
+[[Category:Coupon]]